After a two-year process, IHOP has finished rolling out a new cloud-based point-of-sale system across all its locations. The legacy system it replaced was over 15 years old. The chain partnered with TRAY to implement the new solution, which provides performance analytics, integration capabilities with online ordering and payment platforms, and an open architecture.
The key objectives were modernizing the guest and team member experience while giving franchisees hardware flexibility. IHOP’s President Jay Johns stated, “We’ve adapted to our franchisees’ evolving needs and the industry’s shifts. With features like server tablets, team members can stay closer to guests, delivering a more efficient and enjoyable dining experience.”
A major benefit is over 10,000 POS server tablets now deployed, driving faster order taking and checkout times. The brand’s parent company Dine Brands’ CIO Justin Skelton commented, “POS systems are vital for streamlined operations and superior guest/team engagement. This upgrade decreases table turnaround times while increasing tips and spending.”
New Technology is Shaping IHOP’s Future
Furthermore, the new tech stack enabled IHOP to launch its first true community platform at 65 years old. Allowing local operators to raise funds for causes. CMO Kieran Donahue said, “It permits us to flexibly support communities year-round and adapt to different moments.”
This critical evolution for the iconic pancake chain enhances efficiency, guest satisfaction and community connections through modern cloud-based technology.
